Contact
Talk to a person
We answer email within one working day, usually much faster. There is no call centre and no chatbot.
About an order
Quote your ITP reference. You can also check progress yourself at any time.
orders@italianrailpass.comPlanning a trip
Tell us your dates, cities and how many of you there are. We'll say honestly whether a pass beats point-to-point fares.
hello@italianrailpass.comCorrections
Fares, reservation fees and timetables change. If something here is wrong, tell us and we'll fix it and date the change.
corrections@italianrailpass.comWhat we can't do
We can't refund a pass you bought elsewhere, change a Trenitalia reservation on your behalf, or help with Italo bookings — no rail pass is valid on Italo.